method · all tools
Triggering Team Trust
A team examines its own trust explicitly: assessing the fundamental elements — per Zenger & Folkman (2019): positive relationships, expertise and good judgment, consistency — against lived experience with each other, discussing where trust is thin and why, and making concrete commitments to strengthen it. The conversation most teams need and never schedule.
Prerequisites
- Jordan rates this ★★★ for good reason: discussing thin trust requires enough trust to survive the discussion — a leader must genuinely want the answers
- Where trust is actively broken, this needs a repair process (restorative dialogue), not an assessment conversation
Practical
- Time
- 180-270 min
- Group
- 3–6 · small-group
- Settings
- in-person, online
- Materials
- Trust-elements handout
- Mechanisms
- dialogic-encounter, feedback-mirroring, values-clarification
- Change scope
- state → skill · repeatable
Instructions
- Where
- transitionmakers.nl/tool/triggering-team-trust — Transition Makers Toolbox, open
- Availability
- Open online — published at the link, free to read
- Licence
- CC BY 4.0 per the Transition Makers footer; its badge links CC BY-NC-SA 4.0 — variant unresolved, see source record
Source link checked 29 Aug 2026 — unchanged since we recorded it on 28 Aug 2026
This directory describes and points home; the instructions stay with the people who made them.
Origin
Transition Makers Toolbox (IIS UvA); team adaptation by Thomas Jordan — Trust-building practice
In this directory via Transition Makers Toolbox · Thomas Jordan's IDG Resource Library
Related: Team Psychological Safety Scan (pairs-with) · Restorative Dialogue (pairs-with)
status: checked · added 2026-08-25